Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

In some instances delays may arise due to unforeseen freight conditions. These conditions are outside of our control, however we do our best to communicate with you if and/or if delays do arise due to these conditions.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping: We offer Free Shipping for online orders over the value of $150. This option must be selected upon checkout in the shipping section to be applied to your order. 

Shipping option

Estimated delivery time



2 to 6 business days



2 to 4 business days


Deliveries are made from 9am-5pm on Monday – Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at our store at Shop 8, 16-18 Beenleigh-Redland Bay Rd, Loganholme QLD 4129. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9-5:30pm on weekdays and 9-3pm on Saturday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. For more information on our full refund policy click here.

In the event that your order arrives damaged in any way, please email us within 48hrs of receiving your order at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at


Price Beat Guarantee Offer

We offer all our clients a Price Beat Guarantee on products we stock in comparison to beat the price offered by other vendors. This offer is strictly only valid to current prices that are verifiable by an online search or date stamped catalogue. We will not guarantee price beat on offers that have lapsed or not verifiable.  We verify each request on a case by case basis, so it is recommended to provide us with resources if physical to verify against.



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