Telephone us on 07 3806 5566, our office hours are 10am - 6pm Monday to Friday & 10am - 3pm Saturday, outside these hours there is always an answering machine on. If we cannot take your call we are probably helping other customers and so please leave you name and telephone number and we will telephone you back for your order.
Delivery in Australia, is FREE for orders over $150, under $150 it costs $9.95. We also offer a collect in store option whereby orders under $150 are also free if you are prepared to pick your order up from our store. This option suits busy people who don't have the time to shop in store. For a full breakdown of shipping costs click here. How can I contact you? Top
If you log in to your account and go to the tracking messages section you can view details of your order progression. Alternatively you can contact our customer services and we will be happy to advise you of your orders progress.
Orders are usually despatched with 1 - 2 days. If there are likely to be problems with an order or an order is likely to be delayed we will contact you as soon as possible to explain the reason. If you do not wish to wait we will give you suggestions of alternatives or offer a full refund. The choice will always be yours.
If you use our online ordering system you can pay by Credit Card, Debit Card and PayPal. You can also use our offline ordering system where you can pay by Cheque, Postal Order or Cash. However, we advise our customers not to send cash through the post unless 100% necessary and then by recorded delivery only.
You can place an order via our online ordering system, or alternatively you can place an order by telephone, fax, email or post. If you decide to place an order by email please DO NOT send us your credit card details in the email we will telephone you back and ask for them.
When you have placed the items you wish to purchase in your online basket simply click on the checkout button located at the top of the menu on the left hand side of your screen. This will then take you to our ordering page where you are requested to input your delivery details and payment details.
Due to the nature of many of our goods and the copyright issue with books and DVDs/Videos, we are unable to accept returns for refund or credit, unless a product is faulty.
If you have purchased supplements, please return them to us within 7 days (the supplements seal must not be damaged at all) stating whether you would like a replacement or refund with your order number, name and address. We will contact you regarding any possible postal charges that might occur due to return shipping. In the case of products being faulity (evidence required), we will send you a like for like replacement.
If you have purchased clothing, which does not fit, please return it to us within 7 days (in a resaleable condition) stating which size you would prefer along with your order number, name and address.
The address to return your items to is: M&M Fitness Loganholme
Shop 8 / 16-18 Beenleigh-Redland Bay Rd
Loganholme QLD 4129
We recommend that you return items to us using Australia Post Recorded Delivery to ensure that the package can be tracked.
You can navigate our site by clicking on the menu on the left hand side of your screen. When you find an item you wish to purchase select the size and flavour (if any) from the dropdown menus, select the quantity you wish to order (the default is one) and click the buy button.
When you have all of the item you wish to purchase click on the checkout button at the top of the menu. You will then be taken to our checkout pages.
Yes, a company called eWay does our credit card handling. These people specialise in credit card purchasing via the Internet and use the latest 128-bit encryption technology. The credit card number is checked against your address for verification and if there are any discontinuities the transaction will not be authorised. It is so safe that we would recommend people use this service instead of sending credit card details through the post.
In addition to these checks we take a random number of our customers and contact them to confirm they have recently placed an order online. In line with our discretion policy we will always introduce ourselves as M&M Fitness Ltd and check to ensure it is convenient for you to talk, if it is not convenient to talk give us a time to ring back and we will do so. We will NEVER offer the information of what was ordered, however we may ask you to tell us one or two items that were ordered.
The most important thing to note, if you are one of the random samples, is that we will NEVER ask you to give us your full credit card details again unless you are placing another order. Therefore DO NOT volunteer this information.
If you have a query you can use our online form, email us, or telephone us on 07 3806 5566 and we will gladly answer any questions you have. If you telephone us and you get an answer machine it is probably because we are dealing with other customers, please leave you name, contact number and brief details of your query and we will telephone you back. We return all messages within 24 hours.
If you wish to cancel your order please contact us as soon as possible. After the order has been sent and you wish to return it, you will be required to send the UNOPENED products back at your own cost before we can refund your order.
If we cannot obtain an item (i.e. if our suppliers have stopped producing the item), we will endevour to obtain a next best alternative for you that is at least equal to the value of the item you originally ordered. If it is not possible we shall contact you and ask if there is anything else you would like or whether you would like a refund.
Orders placed by 2pm on a business day are despatched the SAME DAY. Orders placed on weekends or public holidays will be despatched the next business day. If we cannot dispatch your order due to stock within this time frame we will notify you and determine a solution.
If any item is faulty we will happily exchange it for you. You can cancel an order upto 8 working days after receipt, you must then arrange for the items to be retruned to us. Due to the personal nature of most of our products we can only exchange items that are unused, this is something that we are sure you can appreciate and cannot offer refunds or credits on items of a personal nature or on books and DVDs/Videos where the seal is not intact (due to the copyright issue). Please enclose with the item a brief letter explaining the problem and containing your name, address and order number.
Bulk buy discounts are based on a percentage of the lowest priced product in the deal that is added to the basket. For example a free item is calculated as 100% of the price of the cheapest item off your shopping.
If a multiple of the offer is purchased then the discount will be a multiple of the lowest priced item. For example if the lowest priced item costs $3.00 and two lots of the deal are purchased, the money saved (on a get one free deal) will be $6.00.
We try to keep as many items in stock as is possible,however occasionally we are out of stock of some items whilst we wait for a delivery from one of our many suppliers. If this happens with one of the items you have ordered we will send the rest of your order to you. The outstanding item (or to follow item) will then be sent to you as soon as we receive it from our supplier.
Please note that any to follow items are sent to you at no further expense to you, we cover the extra postage costs.